Terms and Conditions


These Online Terms and Conditions of Trading ("terms") apply to all contracts between You/your ("the Customer") and we/us/our ("M-E Investments" 17a Ella Road, Crouch End, London N8 9EL). 

We reserve the right to alter these terms at any time and without notice to you. Your statutory rights will not be affected.

This site is designed for your convenience and if you have any comments or problems and any questions regarding this site and/or products and services featured on the site, please send an email to info@made-to-measure-rugs.co.uk. If you have experienced technical problems while using this site please send an email to info@made-to-measure-rugs.co.uk giving full details of the problems you have experienced and also details of the web browser you are using.

1. General:

You shall not be able to proceed with your purchase until you have read and agreed to these terms. Please print these online terms & conditions and retain a copy for your records.
Every effort is made to ensure the complete accuracy of our site, however some prices/details contained on the site may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible but we cannot be responsible for any losses incurred.

All prices exclude VAT, where appropriate, at the prevailing rate and are subject to any promotional offer or discount. We reserve the right to amend the specifications of products. Products supplied may on occasion differ as a consequence from those on display or advertised. In such instances, you will be informed of an amendment and be given the option to cancel or reselect accordingly. Unless agreed with you, the products supplied will be of equivalent value, functionality and appearance. All on-line promotional items are subject to these terms. In addition the offers are limited to one per customer and per household. You cannot transfer the value of the offer products to any other products. All promotional material on or relating to made-to-measure-rugs.co.uk, made-to-measure-rugs.co.uk relates specifically and only to the made-to-measure-rugs.co.uk

Payment can be made by credit, charge or debit card at the time of order. The price of any product is the price in force at the date and time of your order. You undertake that all details you provide to us for the purpose of purchasing products or services which may be offered by us on our web site will be correct, that the credit charge or debit card, which you use is your own and that there are sufficient funds available to cover the cost of the products ordered. We reserve the right to obtain validation of your credit charge or debit card details before accepting your order.

We will not be liable for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you.

2. Payment:

We, at our discretion, and at any time during the ordering process, reserve the right to refuse to accept any order placed via our site where we deem there to be the possibility of fraudulent or criminal action; and in such instances you will be informed via electronic mail or telephone using the contact details you registered and confirmed at the time of placing your order. By registering your personal details with us and or placing an order via our site this does not impart or constitute a legally binding contract between you and us. We also reserve the right to suspend, refuse or block access to our secure processing area for all future orders you may attempt to make. Notwithstanding this, we also reserve the right to delete, remove or destroy any details you have given to us in the course of registration or placing an order with us. In all circumstances, we will not be held liable for any financial or consequential loss arising from our refusal to accept your order.

The online order shall only be deemed accepted and fulfilled when we have received and processed your valid credit, charge or debit card payment details and we have received confirmation, via electronic or other means, that your card issuer has authorised payment for your on-line order. When we have processed and accepted your order we will confirm the legally binding contract between you and us by way of invoice by electronic mail to the email address you have given us during the registration procedure and on ordering.

All reasonable efforts will be made to update the site of any price changes as they occur. Should you place an order and the price of any product is discovered to be erroneous we will contact you advising you of the correct price of the goods. You can then reconfirm or cancel your order. We will not be held liable for any financial or consequential loss arising from an incorrect price being displayed on the site.

3. Delivery & Acceptance:

All products wherever possible will be dispatched to you within 6 - 8 weeks of receiving your order. Whilst we make every effort to dispatch the products on time, we do not accept liability for any failure to deliver on the stated date or at the stated time.

Within the first 3 to 4 weeks, made-to-measure-rugs.co.uk will contact the customer and advise a rough date we're expecting the goods to be finished. We will give the customer a week in which we expect the deliver to be delivered, and one week before this week, we will contact the customer to organise a delivery time slot which will either be a morning or an afternoon. We will not be held liable for any financial or consequential loss arising from us not being able to complete your order.

If you are unable, for whatever reason, to take delivery of your goods and the goods are returned to us by the carrier, we reserve the right to charge you for any subsequent deliveries, should such extra costs be incurred by ourselves for re-delivery or return.

International customers will be notified of the shipping rates chargeable at the time of dispatch of your order. If we, or our nominated carrier, accidentally damage goods in the course of delivery then our liability for that damage is limited to the replacement of the goods or the value thereof.

We will not be liable for any consequential loss or damage arising out of the late or non-delivery of goods, and time and date of delivery is not of the essence of this agreement.

4. Your Right To Cancel:

NOTE: You will not be able to cancel your purchase of Rugdesigner rugs once your order has been placed with the manufacturer. Our liability to you will be in accordance with the manufacturers warranty only. We will not be held liable for any financial or consequential loss arising from your purchase of a Rugdesigner rug, or where the customer has supplied incorrect measurements via our site.

Our returns policy is as follows:

On all rugs (excluding Design your own rugs, Plain rugs and Kids rugs):

You may return any Rugdesigner rugs (excluding design your own rugs, Plain rugs & Kids rugs) you have purchased within 7 [seven] working days of delivery for any reason (including if you simply change your mind). To do so you must notify us in writing or other durable medium (including email) within those 7 [seven] working days. While in your possession, you must keep any Products you intend to return to us in good condition. You must arrange for and pay the costs of returning the Products to us. This cost is entirely your responsibility and we will not refund or credit any carriage charges incurred as a result of your cancellation of your order. Upon receipt of the goods, and subject to them being in satisfactory and reasonable condition, you will then be entitled to a refund from us, less the original delivery cost to us which is £45. The refund will be paid as soon as possible, but in any event within 30 [thirty] days. Please note that the refunds will be made using the same payment method as the original payment i.e. a credit card or debit card.

On design your own rug & Kids rugs:

These are non refundable products.

5. Warranties:

If you receive damaged products, note that fact on the delivery note, even before you open the packaging to examine the contents. If you are unable to open a damaged package in the presence of the carrier, make sure that you sign for it as 'damaged package - products not yet inspected', or something similar, so as to warn the carrier that a claim may be forthcoming.

To cover the circumstances, please contact us by email or telephone with as much detail of the damage or loss as you can provide as soon after delivery as possible, so that the Company can arrange for the dispatch of replacement products and follow up the difficulty with the carriers. Please do not return damaged products to the company unless or until requested to do so as this may incur additional costs unnecessarily.

We will happily arrange an exchange, credit or refund of the full purchase price paid for the products, once we have examined them, but the cost of the delivery cannot be refunded. Please note that the refunds will normally be made using the same method as the original payment i.e. a credit or debit card.

6. Guarantees:

We, through our suppliers, guarantee all products against faulty workmanship and materials for a period of 12 months from the date of delivery. 

These guarantees do not cover fair wear and tear; neglect; abuse or misuse of your goods; loss or damage through whatever causation, e.g. fire, smoke, sunlight, weather, rusting, corrosion, infestation via animals or boring insects, theft, or explosion; accidental damage or consequential loss, etc. Our liability is restricted to value of replacement goods only and we will not be held liable for any consequential losses.

7. Claims:

In the event of a claim occurring within 12 months of the date of delivery, please telephone on 0208 341 6856. We will arrange to repair or replace the defective item free of charge or, at our discretion, refund the price you paid for the product. Should a product no longer be available it will be replaced with a product that closely matches it. 

 e will not be liable for any consequential loss or damage arising out of defective, damaged or wrongly delivered goods over and above the value of those goods. This does not affect your statutory rights.

8. Site Content & Disclaimers:

We have used reasonable care and skill in compiling the content of our website but make no warranty, express or implied, as to the nature or accuracy of any material on the website and cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon information contained within this website. Every care is taken in the digital reproduction of all images used within the site. Due to constraints in digital reproduction, differences in web browsers and monitor displays, colour reproduction of rugs may not match the actual supplied product, we do however do our colour matching to standard PC monitors. We will not be liable for any consequential loss or damage arising should you rely on the accuracy of the digitally reproduced images contained within this site.

All rug sizes are subject to manufacturer tolerances, therefore the rug sizes given on the site should be used for guidance only. Every effort is made to ensure complete accuracy, however some prices/details contained on the site may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible but will not be responsible for any loss incurred. All products and prices are subject to availability.

Any material downloaded or otherwise obtained through the use of the service is done at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material.

9. Intellectual Property:

Site content, rug designs and domain names owned by M E Investments Ltd.

10. Data Protection Compliance:

At all times we will observe the requirements imposed by the Data Protection Act 1998 and we will provide the appropriate security to maintain the confidentiality of your personal data.

11. Force Majeure:

Neither you nor M-E Investments Ltd will be held liable for any failure to perform any obligation to the other due to causes beyond your or our respective reasonable control.

12. Applicable Law:

We control and operate the web site from our business premises within England. Accordingly the laws of England and Wales govern claims relating to, including the use of, this web site and the materials contained therein. If you choose to access our web site from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between M E Investments and you the laws of England and Wales will apply at all times.
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